Terms and Conditions
Updated May 2025
Welcome to Twin Palms Carpet Cleaning ("Company," "we," "us," or "our"). These Terms and Conditions govern your use of our website (twinpalmscarpet.com) and our professional cleaning services. By accessing our website or using our services, you agree to comply with these terms. If you do not agree, please do not use our website or services.
1. Services & Booking
1.1 Service Scope
Twin Palms Carpet Cleaning provides residential and commercial carpet cleaning, upholstery cleaning, tile and grout cleaning, and related cleaning services in Northern Colorado.
1.2 Scheduling & Appointments
Appointments can be booked online, via phone, or in person. Customers must provide accurate details when scheduling services. We reserve the right to modify or cancel appointments due to unforeseen circumstances (e.g., weather, equipment failure, staff availability, appointment details, changes in schedule, etc.).
1.3 Cancellations & Rescheduling
Cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment. Cancellations may be subject to a cancellation fee.
2. Pricing & Payment
2.1 Service Fees
Pricing varies based on the service type, size of the area, and cleaning requirements. Estimates provided online or over the phone are subject to change upon an in-person evaluation.
2.2 Payment Terms
Payment is due upon service completion, unless otherwise agreed. We accept cash, check, and credit/debit cards. Deposits may be required based on service type. A late fee may be applied to outstanding past due balances.
2.3 Promotions and Discounts
Promotional offers, coupons, and discounts cannot be combined. We reserve the right to modify or discontinue promotions at any time.
3. SMS Notifications & Messaging
3.1 Message Types
By providing your phone number and opting in to SMS communications, you agree to receive standard notifications related to your service or relationship with Twin Palms. Message types may include standard notifications about services, appointment confirmations, reminders, or account notifications.
Example: Twin Palms Carpet Cleaning: Thank you for doing business with us. Your appointment is scheduled for Friday April 6 at 10am MST. Reply STOP to unsubscribe, or HELP for more information.
3.2 Message Frequency
Message frequency will vary depending on service activity, typically one message per job or interaction.
3.3 Consent & Opting Out
Consent to receive text messages is not a condition of purchase. You can opt out of SMS at any time by replying STOP to any message. For help, reply HELP or contact us at (970) 461-1640.
3.4 Data Rates & Privacy
Message and data rates may apply based on your mobile plan. We do not share mobile opt-in data or consent with any third parties for marketing purposes. For more information, see our Privacy Policy.
4. Customer Responsibilities
4.1 Access to the Property Customers must ensure clear access to the cleaning area and water source. Any pets must be secured during the cleaning service. We are not responsible for moving heavy furniture unless agreed upon in advance.
4.2 Pre-Cleaning Preparation Customers should remove small items, fragile belongings, and valuables from the cleaning area. If excessive debris or hazardous conditions exist, we may refuse service or charge an additional fee.
5. Service Satisfaction & Liability
5.1 Quality Guarantee We strive for 100% customer satisfaction. If you are not satisfied with the service, please notify us within 24 hours, and we will attempt to resolve the issue as quickly as possible.
5.2 Limitations of Liability We are not liable for pre-existing stains, wear and tear, discoloration, or damage due to improper carpet or upholstery care before service. While we take precautions, we are not responsible for damage to fragile items, furniture, or flooring caused by required movement during cleaning. Our liability is limited to the cost of the service performed.
6. Website Use
6.1 Content & Intellectual Property All content on twinpalmscarpet.com, including text, images, logos, and service descriptions, is owned by Twin Palms Carpet Cleaning. You may not copy, distribute, or use our content without written permission.
6.2 Third-Party Links Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of those sites.
6.3 User Conduct You may not use our website to post spam, misleading information, or engage in any unlawful activity.
7. Privacy & Data Protection
7.1 Your use of our services is also governed by our Privacy Policy, which details how we collect, use, and protect your information.
8. Cancellations by Twin Palms We reserve the right to cancel or refuse service in cases of:
Unsafe working conditions
False or misleading information
Non-compliance with our Terms and Conditions
9. Changes to These Terms We may update these Terms and Conditions at any time. Changes will be posted on this page with an updated Effective Date.
10. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us at:
Phone: (970) 461-1640
Email: info@twinpalmscarpet.com
Website: www.twinpalmscarpet.com